A website does not stop changing after launch. WordPress updates. Plugins update. Browsers change. Content changes. Forms need testing. Security threats evolve. The business grows.
OPERATE – MAINTENANCE – SUPPORT – SECURITY
Website Maintenance and Support in Northern Virginia
Your Website Should Have Someone Looking After It.
McBorrough provides ongoing website maintenance and technical support so your site stays current, backed up, secure, stable and ready to support the business instead of becoming another system nobody wants to touch.
A WEBSITE IS NEVER REALLY FINISHED
Launch Day Is the Beginning of Operations.
The website begins interacting with real customers, real traffic, real forms, real integrations and real business changes the moment it goes live.
Ongoing maintenance is how the site keeps up with those changes. Support is how problems get handled when something unexpected happens. Together, they help keep the website useful instead of slowly becoming outdated or fragile.
MAINTAIN – MONITOR – SUPPORT – IMPROVE
ONGOING CARE FOR THE TECHNOLOGY BEHIND YOUR WEBSITE
What Website Maintenance Can Cover
UPDATES AND COMPATIBILITY
Updating Is Easy. Knowing What the Update Affects Is the Real Work.
A WordPress website can depend on the core platform, theme, page builder, plugins, PHP version, forms, payment systems and third-party integrations all working together.
Maintenance means treating updates as part of a connected system rather than simply clicking every available update and hoping nothing important changes.
WORDPRESS – THEME – PLUGINS – PHP – INTEGRATIONS
SECURITY AND BACKUPS
Prepare Before Something Goes Wrong.
There is no single button that makes a website permanently secure. Good website care combines current software, sensible access control, monitoring, backups and the ability to respond when something unusual happens.
Backups are equally important because a backup is not valuable simply because it exists. What matters is having a usable recovery path when an update, technical issue or security incident affects the site.
PROTECT – BACK UP – MONITOR – RECOVER
PERFORMANCE AND STABILITY
A Slow or Unstable Website Is a Business Problem.
Performance can change over time as new images, plugins, scripts, traffic, database records and integrations are added to the website.
Maintenance helps identify when the site has outgrown a configuration, accumulated unnecessary complexity or developed a technical issue that needs attention.
HOSTING – CACHE – IMAGES – PLUGINS – DATABASE – CODE
TECHNICAL SUPPORT
When Something Breaks, You Need Somewhere to Start.
A website problem rarely arrives with a message explaining whether the cause is hosting, WordPress, a plugin, a form, caching, DNS, an integration or the website itself.
Send us what you are seeing. We start with the symptom, investigate the surrounding system and determine what part needs attention instead of expecting you to diagnose it first.
ONE PLACE TO START WHEN SOMETHING IS WRONG.
WEBSITE CHANGES AND IMPROVEMENTS
The Business Changes. The Website Should Keep Up.
Services change. Staff changes. New locations open. Offers evolve. New case studies become available. The website should continue reflecting the company that exists today.
ONGOING CHANGES MAY INCLUDE
Text and image updates
New pages and sections
Form changes
New team members
New services or locations
Conversion improvements
SUPPORT THE BUSINESS – NOT JUST THE WEBSITE
The Website Is Connected to Everything Around It.
A website may depend on email delivery, forms, analytics, CRM connections, payment gateways, ecommerce systems, search tools and automation workflows.
That means solving a website issue sometimes requires looking beyond the page itself. McBorrough can troubleshoot the website in the context of the larger digital system instead of treating every problem as an isolated page edit.
WEBSITE – FORMS – CRM – EMAIL – ANALYTICS – AUTOMATION
YOU DO NOT NEED A NEW WEBSITE TO WORK WITH US
Already Have a Website? We Can Start There.
If another company built the site, that does not automatically mean it needs to be replaced. We can review the current setup, understand how it was built and determine whether ongoing maintenance is practical.
If the site has deeper technical issues, outdated software or a configuration that makes maintenance unusually risky, we will explain that before taking responsibility for it.
TROUBLESHOOTING WITH A BIGGER VIEW
Fix the Cause – Not Just the Symptom.
A site going offline might look like a hosting problem but actually begin with a runaway process, crawler, plugin conflict or database issue. A form problem might actually be email delivery. A slow page might be images, scripts or hosting resources.
We approach troubleshooting by following the evidence through the system instead of stopping at the first visible error message.
OBSERVE – ISOLATE – TEST – FIX – VERIFY
MAINTENANCE VS. HOSTING
Related – But Not the Same Thing.
Hosting provides the server environment where the website runs. Maintenance covers the ongoing care of the website itself: software, functionality, updates, troubleshooting and changes.
McBorrough can manage both, which reduces the gap between the company responsible for the infrastructure and the company responsible for the website running on it.
HOSTING + MAINTENANCE + SUPPORT
FROM WEBSITE CARE TO DIGITAL OPERATIONS
Sometimes the Website Is Only One Part of What Needs Managing.
As a business grows, the website may become connected to hosting, analytics, CRM, email, automation, ecommerce, AI tools and other platforms that all need ongoing coordination.
For organizations that need more than website care, McBorrough can expand support into broader Digital Operations and help manage more of the technology surrounding the business.
WEBSITE – HOSTING – ANALYTICS – CRM – AI – INTEGRATIONS – SUPPORT
HOW SUPPORT STARTS
First Understand What We Are Taking Care Of.
Before ongoing maintenance begins, we need to understand the website, hosting environment, software, current condition and any known problems that may already exist.
01 – REVIEW
Review the website, software, hosting and known issues.
02 – STABILIZE
Address immediate problems that should be resolved before routine maintenance.
03 – MAINTAIN
Keep the website software and supporting systems current.
04 – SUPPORT
Respond when problems, questions or requested changes arise.
05 – IMPROVE
Continue adapting the website as the needs of the business change.
NORTHERN VIRGINIA WEBSITE SUPPORT
A Local Team Behind the Website.
McBorrough is based in Northern Virginia and provides website support for businesses throughout the DMV and beyond.
CENTREVILLE – MANASSAS – FAIRFAX – HERNDON – RESTON – VIENNA – MCLEAN – ARLINGTON – ASHBURN – LEESBURG – WASHINGTON DC
Your website may serve customers anywhere. Your support team does not have to feel anonymous.
WEBSITE MAINTENANCE FAQ
Questions About Website Maintenance and Support
What is included in website maintenance?
The exact scope depends on the website, but maintenance can include WordPress, theme and plugin updates, backups, security monitoring, troubleshooting, compatibility review, performance checks and agreed website changes.
Do you maintain websites you did not build?
Yes, when the website is suitable for ongoing support. We review the site first so we understand how it was built, what software it depends on and whether any existing issues need to be addressed before maintenance begins.
Is maintenance the same as hosting?
No. Hosting is the infrastructure where the website runs. Maintenance is the ongoing care of the website and its software. McBorrough can manage both when the client wants one team responsible for the complete environment.
Can you make changes to the website too?
Yes. Depending on the agreement, support can include routine content updates or additional development and design work can be scoped separately when a change goes beyond normal maintenance.
What happens if the site goes down?
Contact McBorrough and tell us what you are seeing. We investigate whether the issue is related to the website, hosting, software, database, DNS, security, traffic or another connected system and determine the appropriate response.
Can you repair a website before putting it on maintenance?
Yes. If the site already has broken functionality, outdated software or other technical problems, those items can be identified and addressed before it enters normal ongoing maintenance.
Can you help if our website is slow?
Yes. Performance problems can come from many places, including hosting resources, caching, images, plugins, database activity and third-party scripts. We can investigate the system and determine what is contributing to the slowdown.
How do we get started?
Tell us the website address, where it is hosted, what platform it uses if you know and whether there are any current problems. We will review the request and determine the right starting point for maintenance or support.
PART OF THE OPERATE SYSTEM
Keep the Digital Infrastructure Behind the Business Working.
Website maintenance is one part of how McBorrough helps businesses continue operating after the initial build is complete.
RELATED MCBORROUGH SERVICES
Managed Web Hosting
Website Security
Website Design and Development
Analytics
Integrations
Digital Operations
YOUR WEBSITE SHOULD HAVE SOMEONE LOOKING AFTER IT.
Keep It Current. Keep It Stable. Keep It Working.
Tell us about your website, where it is hosted and what kind of support you need. We will determine whether the right starting point is routine maintenance, troubleshooting, stabilization or broader digital operations.